FAQs - Website

Listed below are some common Frequently Asked Questions, if you believe something is missing please email webmaster@berkosc.org.uk and let us know any additional questions you would like answered.

There are also a selection of videos for parents on how to use the website at the following location

* How do I check my family and medical details are correct?

* How do I enter a swimmer for an Event?

* How do I see what events my swimmer(s) have committed too?

* How do I remove a swimmer from an Event?

* How do I enter as an official or volunteer for an Event?

* How do I see what Jobs I have volunteered for?

​* How do I see what my swimmer's best times are as well as their meet results?

* How do I see what monies I owe the Club including historical billing?

 

How do I check my family and medical details are correct?

You can view the details that we hold about your family below. The system is split into "Primary Account", which is the Account Tab and then active members via the Members Tab. A member is classified as a swimmer or parents who are qualified officials, volunteers who are registered via the Club and Committee members. You will not find here those people who have "administrator" roles on the system, these have separate berkosc.org.uk email addresses.

  1.  
Sign In with your primary account email and password.
  2.  
From the left menu click My Account.
  3.  
When the menu expands, click My Account from this sub menu.
  4.  
You will then see three Tabs, Account (details about the family) , Members (details about swimmers, officials and volunteers), Dues Schedule (financial details about your family membership).
  5.  
​To see member details, click the Members Tab and you will see all the members of your family who do one of the functions above.
  6.   Please review all the fields and complete or update accordingly.
  7.   There are two fields, Medical Information/Notes (where you define what medical conditions the member has, we do try and add questions in this text field to help you if you have not completed these before). Medication (where you define what medication the member needs or has). Please also outline if the member is allowed to self medicate i.e. Epipen and where this is located.
  8.   To update Medical information just go into the field and type the text.
  9.   Once you have finished adding or amending information for the member, please click the Save button which can be found top right or bottom right of the screen.
  10.   Once completed please Sign Out.

 

How do I enter a swimmer for an Event?

Swimmer Registration - To enter an Event on the Club website you will need to logon to the website first.

  1.  
Sign In with your primary account email and password.
  2.  
From the top menu click Events at the top of the screen.
  3.  
You will see the event in the list, click on it (either the Title to see details about the event or Attend/Decline button to register your swimmer's intent).
  4.  
To register your swimmer for the event, click Attend/Decline​ button.
  5.  
You will then get a summary of the event, where you see your swimmer's name, click on it​.
  6.  
On the next screen under Declaration, click on the down arrow for the selections available;
    a.
If your swimmer(s) can't attend, select No (you can add a comment if necessary in the notes field) and then Save Changes, then go to step 8.
    b.
If your swimmer(s) can attend, select Yes​.
    c.
You will then see details about the session(s) and races. If Event Declaration Setting says Commit by Event, then you must select each race your swimmer will race in, otherwise just select the Yes option for the Session.
    d.
Tick each box that your swimmer will race in.
    e.
You also have an additional information box if you need to relay other information.
  7.  
Click Save Changes​.
  8.  
If you have more than one swimmer attending, go back to step 5.
  9.  
All registered.

 

How do I see what events my swimmer(s) have committed too?

You can view the events that your swimmer(s) have attended or are going to attend. Additionally using the Athlete Name you can select which swimmer you want to see and using the Meet Attendance date fields, you can look at specific dates.

  1.  
Sign In with your primary account email and password.
  2.  
From the left menu click My Account.
  3.  
When the menu expands, click My Reports.
  4.  
Click the Meet Attendance for My Account to expand the details.
  5.  
​Use the Athlete field top right, you select which swimmer you want to view. Use the Meet Attendance In This Period date fields to find specific dates/events.
​Make sure you click Approved Events only to see those that have been confirmed.

 

How do I remove a swimmer from an Event?

If the event deadline has not passed, then you can remove your swimmer from an event, see below. If the deadline has passed, please email Geoff Wood headcoach@berkossc.org.uk and webmaster@berkosc.org.uk to remove the swimmer.

  1.  
Sign In with your primary account email and password.
  2.  
From the top menu click Events. (or click the specific event at the bottom of the screen where all events are listed)
  3.  
The page will then show you all the Events, click Edit Commitment.
  4.  
Click on the name of the swimmer you wish to remove, on the next screen you will see the details about your swimmer.
  5.  

Under the Declaration title select from the drop down box No thanks xxxxx will NOT be attend this event

  6.   Click on the Save Changes button to save your choice.

 

How do I enter as an official or volunteer for an Event?

Volunteer & Official Registration - To volunteer or officiate at an event on the Club website you will need to logon to the website first.

  1.  
Sign In with your primary account email and password.
  2.  
From the top menu click Events at the top of the screen.
  3.  
You will see the Event event in the list, click on it (either the Title to see details about the event or Job Signup button to register your intent).
  4.  
To register for a role for the event, click Job Signup button.
  5.  
You will then get a summary of the event as well as the roles required.
  6.  
"Shadow Roles" these are roles where you shadow an experienced person. We do not need to fill all these positions, but if you want to come and experience and learn/help/try, then please choose a shadow role.
  7.  
Please tick the box for each role and session you can do.
  8.  
Once selected, click Signup button.
  9.  
In the Optional Contact Info field, enter the first name of the person volunteering.
  10.  
You will then see your name in the role and session you have offered help for.
  11.  
If you need to register more than one person per family, just tick the box for the role for the first person, then click Signup button and then go back to step 4.

 

How do I see what Jobs I have volunteered for?

You can view the events that your swimmer(s) have attended or are going to attend. Additionally using the Athlete Name you can select which swimmer you want to see and using the Meet Attendance date fields, you can look at specific dates.

  1.  
Sign In with your primary account email and password.
  2.  
From the left menu click My Account.
  3.  
When the menu expands, click My Reports.
  4.  
Click the Job Signup Report for My Account to expand the details.
  5.  
​Use the Jobs Signed Up In This Period date fields to find specific dates/events.

 

How do I see what my swimmer's best times are as well as their meet results?

You can view the best times and results as well other information relating to you, your family and swimmers, volunteers and officials.

  1.  
Sign In with your primary account email and password.
  2.  
From the left menu click My Account.
  3.  
When the menu expands, click * My Account.
  4.  
You will then be shown the Account information in the Account Tab, click the Members Tab.
  5.  
Listed here will be all members (swimmers, volunteers and officials). Click on the name of the swimmer you wish to see.
  6.  
You will be presented with a number of Tabs;
* To view best times, click Best Times Tab
​* To view meet results, click Meet Results Tab
​* There are Tabs available depicting various other pieces of information, please feel free to explore.
  7.   Additionally here you can view and amend some Account and Member information, we would suggest you do this on a regular basis.

 

How do I see what monies I owe the Club including historical billing?

You can view the status of your current billing account, including projected costs and historical invoices.

  1.  
Sign In with your primary account email and password.
  2.  
From the left menu click My Account.
  3.  
When the menu expands, click £ My Invoice/Payment.
  4.  
​Here you will be able to see what is due in this month, as well as any historical invoices and any projected costs i.e. new members joining and any meet costs etc.
  5.
 
Click the to expand the details.