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Cancellation and Refunds Policy

Refunds and Cancellation Policy – 15thMay 2019

1. Introduction 

1.1 Staines Swimming Club is a non-profit organisation and all membership fees are used

wherever possible to provide development of swimmers through pool time, coaches, insurance etc.

This policy is to explain the refund and cancellation policy of the club; it is applicable to both the

main pool and Cygnet pool members. The policy is subject to regular review by the committee.

2. Cancelled Sessions

2.1 The squad fees provide access to membership of that group and not for a contracted number

of hours training per year. Sometimes training sessions are cancelled for reasons and circumstances

that are beyond the clubs control.

2.2 Where possible the head coach and the management committee will endeavour​ to provide alternative

extra pool time or land training sessions.

2.3 The club operates a no refund policy unless there have been three consecutive weeks of cancelled

training sessions with no extra sessions having been offered.

3. Swimmers leaving

3.1 It is recognised that members may wish to leave the club.

3.2 If a member leaves the club there will not be any refund of fees paid during the calendar month

in which they leave.

3.3 A member wishing to leave the club must give the Membership Secretary written (or email) notice of leaving

sent to membership@stainesswimming.org by the 15 th of the month. A members resignation

shall only be deemed to have taken place when the notice has been received.

3.4 As long as the resignation notification has been received by the 15 th of the month, fees will not

be due for the following calendar month. Any resignation notification received after the 15th of the

month, fees will be due for the following month and resignation will be actioned for the end of the

next month. Any fees paid in advance will be refunded in full.

4. Non-attendance

4.1 Swimmers are occasionally withdrawn from training due to medical or other reasons. The

management committee has been asked at various times whether the club fees can be reduced

during that period.

4.2 Due to the pressure on places within the squads the committee has decided to ratify a decision

that the swimmer must pay the full fees due in order to keep their place within the squad during the

period they are not training.

4.3 If parents do not wish to pay during this period they are at liberty to cancel the swimmers club

membership and therefore not pay any club fees. The swimmer can then apply to re-join the club

should they wish when they are able to resume training.

4.4 It must be clearly understood that the original place in the squad the swimmer previously occupied

may not be available at the time of re-joining.

4.5 Approval of any swimmer returning to the club is solely at the discretion of the management committee.

5. Swim school Crash Courses

5.1 All payments for the swim school crash courses must be paid in advance.

5.2 All payments are non-refundable unless a Doctors certificate is provided.