TERMS AND CONDITIONS

 

Payment:

Payment for both group and private lessons: The fee is paid up front for the whole term when booking in and will pro-rate for those joining during the term. This must be done prior to the first session. If you wish for your child to join our Swim School, we ask for you to register and pay within 48 hours from when the swimming lesson offer has been made. After 48 hours we cannot guarantee that your space will be available. 

Rushmoor Royals Learn to Swim School does not require an upfront fee when being added to the waiting list or when booking we simply ask you to book for the term when our booking system has opened up and this is offered to you.

 

Refunds and Cancellations:

Rushmoor Royals Learn to Swim School are unable to refund once payment has been received. This includes any missed lessons throughout the term due to illness/family events.

If we have to cancel lessons due to circumstances beyond our control, we will endeavour to reschedule these lessons, however if we are unable to do so we will credit your TU account with the number of sessions missed, to be used against future lessons.

In the event that your child is unable to attend lessons due illness for a period of time the club can credit any missed sessions to your TU account on provision of a doctor’s note evidencing the illness and the fact that swimming is not permitted for medical reasons. No credit will be given for everyday illness such as colds/tummy upsets.

We only offer credits/refund for classes cancelled by us because of situations beyond our control e.g. pool closed by provider/COVID-19. Long term illness/injury/operations- letter needed as prove. If cancelled lessons are rescheduled, then no refund/credit will be given.

Due to COVID-19 we can’t guarantee that all lessons will run as planned. Under current guidelines we are still crediting any lessons missed but will update you if anything changes.

 

Changes to lessons:

We appreciate that swimmers may not be able to attend their swimming lessons each week due to other commitments their family may have. Under exceptional circumstances we may too able to offer you an alternative session, however this will be subject to availability. It is not guaranteed that other lessons will be suitable to your child due to the majority of our lessons being full.